Refund policy

REFUND & RETURN POLICY – SOLEVED™ (U.S.)

Last Updated: 17th October 2025

Thank you for choosing Soleved™. This Refund & Return Policy explains how cancellations, returns, exchanges, and refunds are handled for orders placed on https://offers.soleved.com and any other Soleved™-operated domains.

By placing an order, you agree to the terms outlined below.

1. CANCELLATIONS

1.1 Order Cancellation Window

Orders may be cancelled within 24 hours of purchase only if the order has not yet shipped.

Once an order has been processed or dispatched — including orders shipped within 24 hours — cancellation is no longer possible.

If an order cannot be cancelled, you may request a return after delivery in accordance with Section 2.

1.2 Incorrect Address

If you entered an incorrect shipping address, contact us immediately at info@soleved.com.

We will attempt to update the address only if the order has not yet shipped.
Soleved™ is not responsible for packages delivered to an address entered incorrectly at checkout.

2. RETURNS & EXCHANGES

2.1 30-Day Return Window

Return requests must be submitted within 30 calendar days of the original order date (as shown on the order confirmation).

Requests made after this period will not be accepted, regardless of delivery date.

2.2 Condition of Returned Items

To be eligible for a return or exchange, items must be:

  • Unused, unworn, and in fully resalable condition

  • Free from visible wear, damage, alteration, or misuse

  • Returned with all original components and packaging

Items that show signs of use, wear, or non-standard handling will be rejected and returned to the customer at their expense.

2.3 Health & Hygiene Compliance

Due to the nature of footcare and pain-relief products, we reserve the right to refuse returns that are:

  • Unsanitary

  • Unsafe

  • Worn beyond initial inspection

All return approvals are subject to final inspection.

3. HOW TO PROCESS A RETURN

3.1 Return Authorization Required

All returns require prior approval.

To request a return, email info@soleved.com with:

  • Order number

  • Item(s) requested for return

  • Reason for return (optional)

Returns sent without authorization will not be accepted and will not be refunded.

3.2 Return Shipping & Fees

  • Customers are responsible for return shipping costs

  • A flat return handling fee of $14.95 USD will be deducted from the refund

  • A restocking and processing fee of up to 25% of the order value may also be deducted, depending on the condition of the returned item.

All fees are disclosed in advance and deducted from the refund amount.

Returns must be shipped within 7 days of approval and sent only to the return address provided.

Refunds will never exceed the original amount paid and may be reduced by shipping, handling, restocking, and other applicable fees.

3.3 Tracking Requirement

All returns must be shipped using a trackable shipping method.

We are not responsible for returns that do not show confirmed delivery to our designated return facility.

4. REFUNDS

4.1 Refund Method

Approved refunds are issued only to the original payment method used at checkout.

We do not issue refunds via alternative payment methods, store credit, or bank transfer unless legally required.

Refunds are processed after the returned item is received, inspected, and approved.

Estimated processing times after approval:

  • Credit/Debit Cards: 5–10 business days

  • PayPal: According to PayPal’s processing timelines

  • Shop Pay / Apple Pay / Google Pay: Based on the payment processor

4.2 Inspection & Approval

Once a return is received:

  • The item is inspected

  • The return is approved or rejected

  • Approved refunds are processed within 1 business day

No advance refunds are issued under any circumstances.

4.3 Non-Refundable Situations

Refunds may be denied or partially approved if:

  • Items show signs of use or wear

  • Items are returned outside the 30-day window

  • Items are returned without authorization

  • Items are returned in unsanitary or unsafe condition

  • Tracking does not confirm delivery

5. EXCHANGES

5.1 Exchange Processing

Exchanges are processed only after:

  • The original item is received

  • The item passes inspection

  • The return is approved

5.2 Exchange Shipping

Replacement items ship according to standard delivery timelines.
Additional shipping charges may apply.

6. LOST, MISSING, OR DAMAGED PACKAGES

6.1 Marked “Delivered” but Not Received

If tracking shows delivered but the package is missing:

  • Check with neighbors or building management

  • Allow 24–48 hours for delivery scan discrepancies

  • Contact the courier directly

  • If unresolved, email info@soleved.com

If the courier confirms loss, we may offer a replacement or refund at our discretion.

Orders marked as delivered by the courier are not eligible for automatic refunds.

6.2 Package Not Delivered

If an order exceeds 15 business days beyond the expected delivery window, we will:

  • Open a courier investigation (up to 5 business days)

  • Offer a replacement or refund if unresolved

6.3 Damaged Items

Damage claims require:

  • Photos of outer packaging

  • Photos of the damaged product

  • Order details

Claims submitted without supporting evidence may be denied.

7. INTERNATIONAL ORDERS

For international shipments:

  • Customs delays, duties, VAT, and local taxes are the customer’s responsibility

  • Delivery timelines vary by destination

If a package is returned due to unpaid duties or refusal:

  • Refunds may be reduced by return shipping and handling costs

  • Any deductions will be communicated before processing

8. RETURN-TO-SENDER PACKAGES

If a package is returned due to:

  • Incorrect or undeliverable address

  • Failure to collect the package

  • Refusal of delivery

We will contact you to:

  • Reship the order (additional fees apply), or

  • Refund the order minus shipping, handling, and applicable fees

9. CONTACT US

This policy is governed by applicable U.S. consumer protection laws.

For questions regarding refunds or returns:

Email: info@soleved.com