Shipping policy

Shipping Policy

Last updated: 17 October 2025

At Soleved, we’re committed to getting your order to you quickly and reliably. Here's everything you need to know about how we ship:

Where We Ship

We currently ship to:

• United States & Canada

• United Kingdom & Europe

• Selected countries in Asia and the Middle East

If your country isn’t listed at checkout, please contact us at info@soleved.com.

Shipping Methods & Estimated Delivery Times

Processing Time: All orders are processed within 1–2 business days (excluding weekends and public holidays).

Shipping Costs

• Shipping fees are calculated at checkout based on your location and order value.

• Free shipping may be available depending on your region and current promotions.

Customs & Import Duties

• Orders shipped outside the UK may incur import duties, customs fees, or taxes.

• These are not included in your order total and are the responsibility of the buyer.

• SOLEVED is not liable for delays caused by customs clearance.

Tracking Your Order

Once your order is dispatched, you’ll receive a confirmation email with:

• Your tracking number

• A live tracking link

Didn’t get it? Check your spam folder or contact us.

Lost or Delayed Shipments

If your parcel hasn’t arrived within the expected window:

1. Check your tracking link.

2. Contact your local courier if needed.

3. Still stuck? Reach out to us—we’ll escalate the issue for you.

Note: We’re not responsible for delays caused by:

• Incorrect or incomplete shipping addresses

• Failed delivery attempts

• Customs holds

Pre-Orders & Backorders

If your product is marked pre-order or backorder:

• The expected dispatch date will be listed at checkout or on the product page.

• Your full order will ship together unless otherwise stated.

Contact Us

📧 Email: info@soleved.com
🕐 Support Hours: Monday to Friday, 10AM–6PM (GMT+7)