Terms of service
TERMS AND CONDITIONS – Soleved™ (U.S.)
Last updated: 17 October 2025
1.0 OVERVIEW & ACCEPTANCE OF TERMS
1.1 IMPORTANT — PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF USE AND CONDITIONS OF SALE (“Terms” or “Agreement”) BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES, LIMITATIONS OF LIABILITY, AND A MANDATORY ARBITRATION CLAUSE WITH A CLASS ACTION WAIVER. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.
1.2 By accessing or using https://soleved.com, https://offers.soleved.com, or any Soleved-operated domain (“Website”), operated by Baifumei LLC (“Soleved”, “we”, “us”, “our”), you agree to be bound by these Terms. If you do not accept these Terms in their entirety, you must not access or use the Website or purchase Products from it.
1.3 We may update or change these Terms at any time by posting a revised version on the Website. Your continued use of the Website constitutes acceptance of those changes.
2.0 ABOUT US
2.1 The Website is operated by:
Baifumei LLC
2.2 Contact: info@soleved.com
3.0 PRIVACY & SECURITY DISCLOSURE
3.1 Our Privacy Policy is incorporated by reference into these Terms. By using the Website, you consent to all data practices described in our Privacy Policy.
4.0 WEBSITE USE
4.1 You represent that you are at least the age of majority in your state or country of residence and have legal capacity to enter a binding contract.
4.2 You agree not to:
4.2.1 Use the Website for any unlawful or fraudulent purpose.
4.2.2 Interfere with Website security or functionality.
4.2.3 Scrape, copy, reverse-engineer, or attempt unauthorized access.
4.2.4 Upload malware, harmful code, or automated scripts.
4.2.5 Harass, defame, or abuse any party through the Website.
4.3 We may terminate or restrict access at any time for any reason without notice.
5.0 PRODUCTS SOLD FOR PERSONAL USE ONLY
5.1 Products sold on the Website are for individual, personal, non-commercial use only.
5.2 You may not:
5.2.1 Resell, redistribute, export, or commercially exploit our Products.
5.2.2 Market, advertise, or position Products as wholesale items.
5.2.3 Claim dealership, distributorship, or partnership.
Any commercial, occupational, or professional use of the Products voids all warranties, guarantees, and replacement obligations.
6.0 NO MEDICAL ADVICE & INFORMATION ACCURACY
6.1 Soleved does not provide medical advice.
All Website content is for general informational purposes only.
6.2 Always consult a licensed healthcare professional before using insoles or modifying your foot-health routine.
6.3 Statements on the Website are not evaluated by the FDA. Results vary by individual.
7.0 MODIFICATIONS TO THE WEBSITE & PRICES
7.1 We may change the Website, discontinue Products, or modify pricing at any time without notice.
7.2 We are not liable for any modification, suspension, or discontinuance.
8.0 PAYMENT TERMS
8.1 By submitting payment, you confirm that:
8.1.1 You are authorized to use the payment method.
8.1.2 All payment details are accurate.
8.1.3 Funds are available.
8.2 You authorize us and our payment processors to update card details automatically if provided by your issuing bank.
8.3 We are not responsible for fees imposed by your bank, card issuer, or currency processor.
8.4 All payments are processed by third-party payment processors. Soleved does not store full payment card details and is not responsible for processor errors, outages, or authorization failures.
9.0 ORDER PLACEMENT & ACCEPTANCE
9.1 An order confirmation does not constitute acceptance.
We reserve the right to:
9.1.1 Refuse or cancel any order.
9.1.2 Request additional verification.
9.1.3 Limit quantities.
9.2 Fraudulent or suspicious orders may be cancelled.
10.0 SHIPPING
10.1 We ship domestically within the United States and internationally.
10.2 Accurate shipping details (name, address, phone number) must be provided.
We are not responsible for late, lost, or misdelivered packages caused by customer error.
10.3 Once an order is placed, we cannot guarantee changes or cancellations due to rapid fulfillment cycles.
10.4 Delivery times shown at checkout are estimates only.
11. DELIVERY CONFIRMATION
11.1 Carrier delivery confirmation may be considered proof of delivery for dispute resolution purposes.
12. RETURNS, EXCHANGES & WARRANTIES
12.1 – Refunds and returns are governed exclusively by our Refund & Return Policy, which is incorporated by reference. No refunds are issued except as expressly stated in that policy.
12.2 – Wrong Size (Standard Policy)
If the customer selects an incorrect size, they must:
12.2.1 Return the unused pair at their expense.
12.2.2 Obtain RMA approval before shipping back the item.
12.2.3 Once received and inspected, a replacement pair will be shipped.
12.3 – Perfect Fit Guarantee (Paid Add-On)
If purchased at checkout:
12.3.1 Customer keeps the original pair.
12.3.2 A free replacement size is shipped immediately.
12.3.3 Limit one replacement per order.
12.4 – 12-Month Wear Warranty
12.4.1 Covers manufacturing defects and premature degradation under normal use.
12.4.2 Limited to one replacement every 6 months (“fair use”).
12.4.3 Excessive misuse voids warranty.
12.4.4 Warranty claims require photos and proof of purchase.
12.5 – No Warranty For:
12.5.1 Altered, cut, or modified insoles.
12.5.2 Insoles damaged by moisture, improper footwear, or misuse.
12.5.3 Insoles used for commercial, occupational, or sports-intensive environments.
13. SOCIAL MEDIA
User comments, interactions, and opinions on social media are not endorsed by Soleved.
14. DISCLAIMER OF WARRANTIES
14.1 Products and the Website are provided “AS IS” and “AS AVAILABLE.”
14.2 To the fullest extent permitted by law, we disclaim all warranties, express or implied.
15. LIMITATION OF LIABILITY
15.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOLEVED OR ITS OWNERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
15.2 THIS INCLUDES, WITHOUT LIMITATION:
15.2.1 Loss of profit
15.2.2 Loss of business
15.2.3 Loss of data
15.2.4 Loss of goodwill
15.2.5 Cost of substitute goods
15.2.6 Any claims related to Website use
15.2.7 Any claims relating to misuse of Products
15.3 – Monetary Cap
IF SOLEVED IS FOUND LIABLE UNDER ANY THEORY, YOUR EXCLUSIVE REMEDY IS LIMITED TO USD $500 PER CLAIM. This limitation applies regardless of the form of action and survives termination of these Terms.
16. ADA ACCESSIBILITY — NOTICE & CURE REQUIREMENT
16.1 If you believe any Website content is inaccessible, you must notify us at info@soleved.com with:
16.1.1 URL of the issue
16.1.2 Screenshot
16.1.3 Description of the problem
16.1.4 Your contact details
16.2 You agree to grant us a 45-day cure period to resolve the issue before taking any legal action.
16.3 Any damages permitted under applicable law are subject to the limitation of liability set forth in Section 15.
16.4 To the fullest extent permitted by law, ADA, accessibility, usability, or compatibility claims are subject to the dispute resolution provisions in Section 22.
17. INDEMNIFICATION
You agree to indemnify and hold Soleved harmless from all claims arising from:
17.1 Breach of these Terms
17.2 Misuse of Products
17.3 Violation of laws or rights of others
17.4 Inaccurate information provided to Soleved
18. THIRD-PARTY WEBSITES
We are not responsible for third-party websites, content, or transactions.
19. USER SUBMISSIONS, TESTIMONIALS & CONTENT
19.1 Any submission you provide (reviews, testimonials, photos, etc.) becomes non-confidential and non-proprietary.
19.2 You grant Soleved a perpetual worldwide license to use such submissions.
19.3 You warrant that submissions do not infringe any third-party rights.
20. DMCA NOTICE & INTELLECTUAL PROPERTY
20.1 DMCA Agent:
info@soleved.com
20.2 Copyright owners must include all required DMCA elements.
20.3 We may remove allegedly infringing content at our discretion. We disclaim liability for images provided by third-party vendors, freelancers, agencies, or sources we reasonably believed to be authorized or license-compliant.
20.4 All Website content is owned or licensed by Soleved.
You may not copy, mirror, scrape, distribute, modify, or create derivative works.
21. ELECTRONIC COMMUNICATIONS
You consent to receive all notices electronically.
22. DISPUTE RESOLUTION — MANDATORY BINDING ARBITRATION (HONG KONG)
22.1 ALL CLAIMS, DISPUTES, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, PRODUCTS, ADA CLAIMS, OR ANY INTERACTION WITH SOLEVED SHALL BE RESOLVED EXCLUSIVELY BY BINDING ARBITRATION IN HONG KONG.
22.2 Administered by HKIAC under the HKIAC Administered Arbitration Rules.
22.3 No class actions.
No class arbitration.
No jury trial.
No U.S. court filings.
22.4 You waive any right to argue Hong Kong is an inconvenient forum.
23. ASSIGNMENT
We may assign our rights without notice. You may not assign yours.
24. NO WAIVER
Failure to enforce any term is not a waiver of rights.
25. SEVERABILITY
Invalid or unenforceable terms are severed; remaining terms stay in force.
26. TERMINATION
We may terminate or restrict access at any time. Certain clauses survive termination, including Sections 14–25.
27. ENTIRE AGREEMENT
These Terms constitute the full agreement between you and Soleved.
28. CONTACT INFORMATION
For questions:
info@soleved.com